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Q. What if my business changes premises or changes phone number?
A. Your existing TalkTalk Business service will need to be transferred when you move, whether you are keeping the same number or not. Call us on 1902 and we’ll guide you through the steps you need to take.
Q. Do I need to tell my current provider when I switch to TalkTalk?
A. No, we’ll arrange the switchover. In future, you’ll get just one bill from TalkTalk including line rental and call charges.
Q. My current provider said that I will get charged for terminating my contract with them. Is this correct?
A. Potentially, it depends on the terms of your contract with them. Please contact your current provider for details of your contract with them.
Q. I pay my current provider line rental in advance. Am I entitled to a refund from them?
A. It’s worth checking when you last paid your line rental and bill as you may be owed a refund.
Q. Can I use my existing phone?
A. Yes. You can carry on using the same phone and continue to make calls in the same way as you have been doing.
Q. How are calls billed?
A. TalkTalk Business calls are charged in arrears and by the minute. Minimum call charges do apply – see our terms and conditions at talktalkbusiness.ie for details.
Q. How do I pay my TalkTalk Business bill?
A. Payment must be received by Direct Debit. It is an easy and efficient way of paying your monthly bill.
Q. What happens if I want to terminate my contract before it expires?
A. You will have to pay the line rental & monthly package owed on the remaining months of your contract.
Q. I have been charged for 2 month’s line rental on my first bill. Why is this?
A. Like most telecom companies, we bill a month in advance for line rental. So on your first bill you will be charged line rental in advance for the coming month and line rental in arrears from the date you joined to the date your received your bill.
Q. Can I add or remove a phone line?
A. Yes, that’s no problem. Simply call our account management team on 1902.
Q. Can I use my current broadband provider?
A. Yes. TalkTalk Business has no impact on your broadband service. Your broadband provider will continue to bill you in the usual way.
Q. Can my business avail of call management services?
A. Yes, TalkTalk Business had a full range of call management services, such as call waiting, call forwarding, caller display, ringback, call barring. For more information visit www.talktalkbusiness.ie or call 1902.
Q: Can I get TalkTalk Business Broadband without switching my home phone to TalkTalk Business?
A: No, in order to avail of TalkTalk Business Broadband you must switch your home phone to TalkTalk Business also.
Q: How can I check if TalkTalk Business Broadband is available in my area?
A: To check if TalkTalk Business Broadband is available please click here.
Q: What does contention ratio mean and what is TalkTalk Broadband’s contention ratio?
A: Contention ratio is the maximum number of people that you could be sharing a broadband connection with. For example a 50:1 ratio means that as a worst case you could be sharing the broadband pipe with up to 49 other users. So if they were all using it at the same, theoretically your broadband speed would be lower. However, in reality this scenario is very unlikely to happen and you should always find it to be far faster than a dial-up modem connection.
The contention ratio on TalkTalk Broadband is:
1Mb = 48-1
2Mb = 48-1
3Mb = 24-1
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